1. How would you rate the overall effectiveness of the 911 dispatch service?
- ☐ Excellent
- ☐ Good
- ☐ Fair
- ☐ Poor
- ☐ Very poor
2. How satisfied are you with the response time of dispatchers to emergency calls?
- ☐ Very satisfied
- ☐ Satisfied
- ☐ Neutral
- ☐ Dissatisfied
- ☐ Very dissatisfied
3. How would you rate the clarity and accuracy of information provided by dispatchers during emergency calls?
- ☐ Excellent
- ☐ Good
- ☐ Fair
- ☐ Poor
- ☐ Very poor
4. How effective are dispatchers at prioritizing and managing multiple calls simultaneously?
- ☐ Very effective
- ☐ Effective
- ☐ Neutral
- ☐ Ineffective
- ☐ Very ineffective
5. How would you rate the professionalism and demeanor of dispatchers during your interactions?
- ☐ Excellent
- ☐ Good
- ☐ Fair
- ☐ Poor
- ☐ Very poor
6. How satisfied are you with the level of communication between dispatchers and emergency response personnel (e.g., police, fire, EMS)?
- ☐ Very satisfied
- ☐ Satisfied
- ☐ Neutral
- ☐ Dissatisfied
- ☐ Very dissatisfied
7. How confident are you in the dispatcher’s ability to handle high-pressure and critical situations?
- ☐ Very confident
- ☐ Confident
- ☐ Neutral
- ☐ Not confident
- ☐ Not at all confident
8. How well do you feel the dispatch center handles non-emergency calls?
- ☐ Very well
- ☐ Well
- ☐ Neutral
- ☐ Poorly
- ☐ Very poorly
9. How would you rate the dispatch center’s adherence to protocols and procedures?
- ☐ Excellent
- ☐ Good
- ☐ Fair
- ☐ Poor
- ☐ Very poor
10. How often do you feel that the dispatch center provides timely updates and follow-ups during ongoing incidents?
- ☐ Always
- ☐ Often
- ☐ Sometimes
- ☐ Rarely
- ☐ Never
11. How satisfied are you with the training and support provided to dispatchers?
- ☐ Very satisfied
- ☐ Satisfied
- ☐ Neutral
- ☐ Dissatisfied
- ☐ Very dissatisfied
12. How effective are the dispatchers at managing and de-escalating tense or stressful calls?
- ☐ Very effective
- ☐ Effective
- ☐ Neutral
- ☐ Ineffective
- ☐ Very ineffective
13. How well do you think the dispatch center integrates with other emergency services in terms of coordination and communication?
- ☐ Very well
- ☐ Well
- ☐ Neutral
- ☐ Poorly
- ☐ Very poorly
14. What improvements or additional resources would you suggest for the dispatch center to enhance service delivery?
- ☐ [Open text field]
15. Do you have any additional comments or concerns regarding the 911 dispatch service?
- ☐ [Open text field]
