Helpful Docs
Helpful Docs
Helpful Docs
Officer Survey is a powerful platform that empowers administrators like you to conduct surveys with ease and efficiency. Designed to streamline the survey process, Officer Survey provides a range of features to enhance your survey management experience. This comprehensive FAQ guide is here to assist you in navigating the platform and resolving any questions or concerns you may have.
With Officer Survey, you have the ability to oversee all aspects of survey administration. As an admin, you can effortlessly add and delete users, grant specific privileges, analyze survey data, take notes, evaluate individual user performance, create surveys and polls, and export results for further analysis. Our goal is to equip you with the knowledge and resources necessary to make the most of Officer Survey’s capabilities.
Within this FAQ guide, you will find detailed explanations and step-by-step instructions covering a variety of topics. Whether you need assistance with account management, survey creation and management, analytics and reporting, user performance tracking, or troubleshooting, we have you covered. Our aim is to ensure that you have the support you need to maximize the potential of Officer Survey.
We have carefully crafted this FAQ to address common queries and provide clear solutions, allowing you to navigate the platform with confidence. Additionally, we encourage you to explore our resources section, which includes tutorials, video guides, and additional documentation to further enhance your understanding.
If you encounter any difficulties or have specific questions that are not covered here, our dedicated support team is available to assist you. Simply reach out to us via the provided contact information, and we will be more than happy to help you.
Thank you for choosing Officer Survey. Let’s embark on a seamless survey management journey together!
Account Management
- Start by navigating to the “Officers” section of the platform.
- Locate the admin account that needs to be updated and click on the “Update” button associated with it.
- Scroll down the page until you find the “Make this Officer Supervisor” toggle switch. Toggle it on to grant the person full administrative access.
- To ensure the changes take effect, ask the user to log out of their account and then log back in.
- Go to the “Officers” section of the platform.
- Look for the “Add Officer” button and click on it.
- Fill in the required information for the new user, such as their name, email address, and desired privileges.
- Once all the necessary details are entered, click on the “Add” button to create the user’s account.
- Navigate to the “Officers” section of the platform.
- Locate the user account that needs to be deleted and click on the “Delete” button associated with it.
- Confirm the deletion when prompted to remove the user from the platform.
- Access the “Officers” section of the platform.
- Find the desired user and click on the “Copy Invite Link” option.
- Share the unique URL generated with the user, ensuring it remains within your agency’s network.
Note: It is essential to avoid sharing this link outside your agency for security reasons.
- Go to the “Officers” section of the platform.
- Look for the “Custom Upload” feature.
Prior to utilizing this feature, please contact our support team to obtain the .csv file template.
Note: We highly recommend utilizing the “Copy Invite Link” method, which allows users to create their own accounts. If you choose to use the custom upload feature, all users will receive an account creation notification with a password. However, if users are not receiving the notification, it might be due to firewall settings within your organization.Survey Creation & Management
- For Officer Survey:
- Click on “Survey Builder” to begin creating your survey.
- Add your questions, keeping the survey concise for optimal results (preferably less than 8 questions).
- For Employee Surveys:
- Click on “Employee Feedback” and select the desired template.
- Follow the simple prompts to create surveys and polls specific to employee feedback.
- For Community Surveys:
- Click on “Community Feedback” and choose the desired template.
- Follow the simple prompts to create surveys and polls for community feedback.
- Click on the survey or poll you wish to customize.
- Select “Add Question” to include a new question in the survey.
Use the “Add Choice” option to add answer options for each question.
For Officer Survey: (linked to officer performance)
- The system will automatically generate a unique URL and QR code for each officer.
- Download the URL and print it on officers’ business cards.
- If your agency has chosen the SMS method, you can disregard this step as an SMS will be sent to community members based on trigger settings.
- Contact us for bulk business card creation.
For Community Survey:
- After creating your survey or poll, the system will provide a unique URL and QR code.
- Share this information on your social media channels, flyers, newsletters, and on your agency’s website.
For Employee Survey:
- Once your survey or poll is created, the system will automatically generate a unique URL and QR code.
- Share this information internally with your users.
- Use Clear and Concise Language:
- Ensure that your survey questions are written in a clear and straightforward manner.
- Avoid using jargon or technical terms that may confuse respondents.
- Keep sentences and questions concise, focusing on one main idea per question.
- Employ Various Question Types:
- Utilize a mix of question types to gather different types of information.
- Include multiple-choice questions for easy response selection.
- Use open-ended questions to allow respondents to provide detailed feedback.
- Consider using rating scales or Likert scales to measure opinions or perceptions.
- Provide Options for Respondent Feedback:
- Include comment boxes or text fields to allow respondents to provide additional comments or suggestions.
- Offer the opportunity for respondents to elaborate on their choices or explain their answers.
- Allow respondents to skip questions that are not applicable to them, ensuring they can provide relevant feedback.
- Keep the Survey Length Reasonable:
- Aim for a reasonable survey length to prevent respondent fatigue.
- Prioritize essential questions and avoid unnecessary or repetitive inquiries.
- Shorter surveys often yield higher completion rates and better quality responses.
- Consider Survey Flow and Order:
- Organize your survey questions in a logical and coherent sequence.
- Start with introductory questions to engage respondents and set the context.
- Group related questions together to maintain a smooth flow.
- End the survey with a thank-you message and an opportunity for respondents to provide final comments.
Remember, clear and concise survey design enhances the respondent experience, improves data quality, and increases the likelihood of obtaining meaningful insights.
- Click on the survey or poll you wish to monitor.
- Real-time responses will be visible, and if needed, refresh your browser.
Analytics & Reporting
After the survey is completed, click on “Export” to generate a report.
You can view the results as they come in, in real-time.
The pie chart can be filtered based on your selection. Click on the desired color to see the corresponding results.
Click on “Officers” and select the officer by clicking “View.” You will be able to see their performance. You can further filter it by selecting the date.
This method is only available for SMS users. Click on “SMS Survey” and select the event to view the data.
To add notes to a user, click on “Officers,” select the user, and click on “Notes.” You can add and export notes as needed.
- This system flags users who receive a poor rating (default trigger set to 2, but customizable). Ratings of 2 or below triggers a flag.
- To check if a user has been flagged before, click on “Officers,” select the user, and click on “Early Intervention.”
Troubleshooting and Support
If you are experiencing login issues, encountering difficulties with the survey page loading, or if you notice a continuous loading wheel, it is likely caused by cached data. To resolve this issue, follow these steps to clear your cache and browsing history:
- On your browser, locate the settings or preferences menu.
- Look for the option related to clearing browsing data or clearing cache.
- Select the appropriate time range or choose to clear all cached data.
- Click on the “Clear” or “Delete” button to remove the cached data from your browser.
- Once the cache is cleared, refresh the page or try logging in again.
Please note that this issue is browser-related and not specific to Officer Survey. Clearing your cache and browsing history should resolve the problem in most cases. If you continue to experience difficulties, please reach out to our technical support team for further assistance.
If you are experiencing difficulties in creating surveys or polls, it is possible that your agency’s firewall settings are causing the issue. We recommend reaching out to your IT support team for further assistance in resolving this matter. They will be able to provide specific guidance and make any necessary adjustments to the firewall settings to ensure smooth survey creation within your organization.
If none of the solutions resolved your issue, please submit a ticket using the tech support portal for further assistance.
